We want you to be completely satisfied with your purchase. All products carry a 30-day money back guarantee starting from the date of receiving your order. Shipping & Handling, Custom Doc-it Ring, Special Order and Upgrade charges are non-refundable; however, we'll pay the return shipping costs if the return is a result of our error (you received an incorrect, damaged or defective item, etc.). Otherwise, return shipping is the responsibility of the customer.
Please note: a 25% restocking fee applies for returns initiated more than 30 days after receiving your order.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond promptly with instructions for how to return items from your order.
We ship to virtually any address in the world using United States Postal Service (USPS). When you place an order, the shipping rates are automatically calculated based on order total and include a handling fee.
Customers with California addresses, domestic orders over $3,000 and international orders over $3,500 are exempt from shipping charges.
Domestic Shipping & Handling ranges from $10-$40; First Class Package Service and Priority Mail classes are used at our option.
International Shipping & Handling ranges from $25-$75; International Priority Mail class is typically used; however, International First Class Package service may be used at our option in instances such as repeat custom order modifications.